Abu Dhabi – Beijing

Class: Business Class
Date: June 2010

Final Verdict:

As part of Etihad’s new upgrade, you can now dine restaurant quality food at anytime during your flight …and also have your personal OnBoard Food & Beverage Manager to discuss your Menu.

The Inspired Dining is revolutionary for a business class product. Though an excellent idea, the delivery is questionable in a full class cabin. Excellent hardware – fully flat beds, great privacy and InFlight Entertainment plus great food. Service could still be improved.


RATINGS

with 10 as maximum

overall: 8.5 of 10

at the Airport

Check-in: 9/10
Lounge: 8/10

Onboard

Aircraft: 10/10
Cabin crew: 6/10
Responding to request: 7/10
Seat Comfort: 9/10
Legroom: 8/10
IFE (InFlight Entertainment): 10/10
Food quality: 10/10
Food quantity: 10/10
Cabin cleanliness: 7/10
Amenity Kit: 8/10

Etihad Airways A330-200 at Abu Dhabi International

Check-in: 9/10

Check-in was hassle free

Lounge: 8/10

The lounge at Abu Dhabi offers very good facilities. Amongst them – the Six Senses Spa, Meeting Room, Business Centre, Shower facilities and a Quiet Room. However, the lounge tend to be very crowded during peak hours and definitely not enough seating. The airline serves a fantastic international buffet in the lounge. WiFi available throughout. Macs available but with slow internet connections. Restroom cleaned frequently. Great front staff , available to accommodate your needs.

Etihad uses Air China’s Lounge at Beijing Capital Airport which provides basic facilities.

Aircraft: 10/10

Etihad uses a brand new A330-200 for this 8 hour trip.

Cabin crew: 6/10

Cabin crew greeted passengers onboard the aircraft. Hot towels and juices were given before airborne. However, service is slow. I finished my dinner after 2 hours of take-off.

Responding to request: 7/10

The crew responded slowly on request for drinks. However, they did wake me up approximately 45 mins before landing for a hot chocolate and some croissant.

Seat Comfort: 9/10

Etihad provides an award-winning business class seats. Each seat has direct access to the aisles, has a built-in massager, turns into a fully flat-bed. However the seats are a bit narrow.

Legroom: 8/10

Etihad provides a generous 80″ of legroom

IFE (InFlight Entertainment): 10/10

Etihad offers 10.4 inch touch screen TV using Ebox – the latest in personal inflight entertainment system. You could enjoy up to 600 hours of entertainment on demand.

76 movies
400 CD albums
14 radio channels
40 interactive games
116 TV titles

Food quality: 10/10

Etihad provides a restaurant quality food on air. The airline introduced a Food and Beverage Manager that discusses the menu with you. The dine on demand service means you can eat anything from the menu at any time of the flight. Superb Food quality.

Food quantity: 10/10

Each portion of food comes in a 5 star restaurant-like portions. You can easily order a 6 course meal.

Cabin cleanliness: 7/10

The cabin are kept clean throughout the 2 hour flight. Washroom was in a good condition.\

Amenity Kit: 8/10

A classy grey coloured bag was given out containing Ferragammo products plus the usual dental kit, socks, eyeshade, earplugs and Voss mineral water.


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